Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–7 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification when your order has shipped.
During high-volume periods or holidays, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Standard Shipping: 5–10 business days

• Expedited Shipping: 2–5 business days

Please note: Delivery times are estimates and may vary depending on your location and carrier delays beyond our control (e.g., customs, weather, etc.).

International Shipping

We currently offer shipping to selected international destinations. Shipping times and rates will vary based on the destination.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number to monitor your shipment’s progress. Please allow up to 48 hours for tracking information to update.

Lost or Damaged Packages

We are not responsible for packages lost or damaged in transit. However, if your order does not arrive within the estimated time frame, please contact us at support@vistaluxe.store], and we’ll do our best to assist you

Incorrect Shipping Information

Please ensure all shipping details are correct before submitting your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Returns Due to Delivery Issues

If a package is returned to us due to an incorrect address, refusal, or failed delivery attempts, the customer is responsible for any reshipping fees.

Contact Us

If you have any questions about your order or shipping, please contact us:
📧 support@vistaluxe.store
🕓 Business Hours: Monday–Friday, 9 AM–6 PM (PST)